| Our returns policy is quite
simple.
TYPE A RETURN - If we make
a mistake - send the wrong item - or there is some defect in the
product. We will refund 100% including the return freight.
TYPE B RETURN - If you
order the wrong item or over-order and wish to return part of an
order we will refund 100% of the cost of the product minus a 15%
restocking fee but will not be able to refund you the freight. You
also will need to pay the freight back to us.
To qualify for a 100% refund for either of the above, the product
must be returned in a marketable condition and in its original
packaging.
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All intended returns (RMAs) should be
notified to us by telephone or email within 5 days of receipt of
the goods. We will issue you with an RMA # which should be
displayed on the outside of the package and on a note inside the
package with a short reason for the return.
Please use a registered shipping service
such as UPS or FEDEX which provide a means of tracking the
shipment.
Special order items are non-returnable - a
special order item is one that you cannot order directly from the
site. For example, an item where you have to work with a customer
service representative to get it designed or customized for your
application.
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